Contact Customer Services

Tel: 01707 358530

Meet the Roofing Customer Services Team JUNE 2017 2.pdf
Meet the Roofing Customer Services Team JUNE 2017 2.pdf

Download the Roofing Customer Services Team (pdf, 0.11 MB)

Frequently Asked Questions

HOW DO I KNOW THAT YOUR PRODUCTS ARE RIGHT FOR MY PROJECT?

We have a dedicated national sales team who are able to meet with you and assess your requirements and will provide a bespoke specification guiding you through the process.

To contact a sales representative please click here

WHO DO I CONTACT IF I NEED TECHNICAL ADVICE?

We have a team of trained technical advisors who have received extensive training in the benefits and application techniques of our products and they will be able to offer support and advice on your specific project.

To contact technical services, please click here

Do I have to have an account to purchase materials?

No you do not need to have an account with us; we can arrange payment by either card or BACS payment. Depending on your specific needs we can offer advice and support using our Registered Contractor network, enabling us to provide a dedicated service fitting your project requirements.

For further details please contact the Customer Services Team on 01707 358530

Who Do I Contact To Place An Order?

The Customer Services Team is able to advise and guide you on placing your order and can discuss product availability and delivery requirements.

Customer Services Team: 01707 358530

What is the turnaround time of an order?

We understand the challenges our customers face when planning projects and facilitating site access and restrictions and for this reason we offer a range of options for the dispatch of your order ranging from overnight deliveries to planned and timed dispatches.

What is the deadline for placing orders?

For same day dispatch our deadline is 12:00pm this covers overnight and 48 hour deliveries, charges may apply.

What are the delivery options?

We offer as standard day 1 for day 3 delivery but can also offer overnight options with a range of timed requests and bespoke delivery options such as a tail lift and pallet truck to assist offloading.

Please contact our Customer Services Team (01707 358530) for further details and they can advise the most suited options for you and provide a quotation where applicable.

Do I have to pay carriage?

We offer as standard carriage paid over £2,000.00 on a standard delivery, however we can also arrange add on services for a small fee along with overnight and bespoke services.

For further details please contact our Customer Services Team on 01707 358530

How do I find out about my delivery?

Please contact our Customer Services Aftercare Team on 01707 358530 who will be more than happy to assist you.